Need help with Dripmax? Start here.
Contact
Email us at support@dripmax.app — we typically respond within 1-2 business days.
Scoring
How does Dripmax score my outfit?
Dripmax uses an AI model to analyze the photo you submit and generate a Drip Score along with style-axis breakdowns, an archetype, and personalized recommendations. Scores are for guidance and entertainment — not professional styling advice.
My scan failed or returned an error. What do I do?
Try again with a clear, well-lit photo showing your full outfit. If Dripmax can't detect a person or outfit in the photo, or the image quality is too low, it will ask you to retake or re-upload. If the problem persists, email support@dripmax.app with a screenshot.
Subscriptions & refunds
How do I restore my Pro subscription?
Go to Profile → Subscription → Restore Purchase and sign in with the Apple ID used for your original purchase. Full details: dripmaxapp.com/cgv.
How do I cancel my subscription?
On iOS: Settings → [your name] → Subscriptions → Dripmax → Cancel Subscription. Cancelling stops future renewals; you keep Pro access until the end of the current billing period.
Can I get a refund?
You can request a refund within 7 calendar days of your purchase via reportaproblem.apple.com or the App Store's Purchase History. Apple is the merchant of record for all purchases. Full policy: dripmaxapp.com/cgv.
Your data
Is my data private?
Yes. We never sell your photos or personal data. See our full Privacy Policy.
How do I delete my account and data?
In-app: Profile → Account → Delete Account. Or email support@dripmax.app with subject "Data Deletion Request." Deletion requests are processed within 30 days.
Still stuck?
Email support@dripmax.app with your account email and a description of the issue, and we'll get back to you as soon as possible.