Legal

Restore Purchase & Refund

Effective date:

If your Pro subscription isn’t showing up, or you want a refund, this page tells you where to go and what the timings are.

In short

Plain-language summary, for orientation only. It does not replace or change the full terms below, which are what apply.

  • 7 days to change your mind. You have seven calendar days from your initial purchase to request a refund.
  • After 7 days, it’s final. That includes subscriptions that auto-renewed. Forgetting to cancel before a renewal isn’t refundable.
  • Apple issues refunds, not us. Apple is the merchant of record. Dripmax has no access to your payment details and cannot refund you directly.
  • Where to ask. reportaproblem.apple.com, or App Store → Profile → Purchase History → Dripmax → Report a Problem. Apple’s decision is final.
  • Restore rather than re-buy. Profile → Subscription → Restore Purchase, signed in with the same Apple ID.
  • Cancelling isn’t a refund. It stops future renewals. You keep Pro until the end of the period you’ve paid for.

1. Overview

This policy explains how to restore a previous Dripmax Pro purchase and our refund terms. All Dripmax Pro subscriptions are processed through Apple's in-app purchase system. Apple is the merchant of record for all purchases.

2. How to Restore Your Purchase

If your active Dripmax Pro subscription is not reflected in the App (after reinstalling or on a new device), follow these steps:

  • Open Dripmax and go to the Profile tab
  • Tap Subscription
  • Tap Restore Purchase
  • Sign in with the same Apple ID used for the original purchase when prompted

If the issue persists, contact us via our support page: /support.

3. What Gets Restored

  • Active Pro subscriptions (weekly, monthly, or annual)
  • Lifetime Pro purchases (if applicable)
  • Your score history and account data (linked to your account, not your device)

Expired subscriptions and cancelled plans cannot be restored.

4. Eligibility for Restoration

  • You are signed in with the same Apple ID used for the original purchase
  • Your subscription is currently active (not expired or cancelled)
  • Your Apple ID is in good standing

5. Refund Policy

7-Day Retraction Window. You have seven (7) calendar days from the date of your initial purchase to request a refund. This is our consumer retraction period.

After 7 Days — No Refund. Once seven (7) days have elapsed from purchase, your payment is final and non-refundable. This applies to all subscription plans including auto-renewed subscriptions. We cannot issue refunds for forgetting to cancel before a renewal date.

To request a refund within the 7-day window:

  • Visit reportaproblem.apple.com and sign in with your Apple ID
  • Or: App Store → Profile → Purchase History → Dripmax → Report a Problem
  • Or visit our support page within 7 days: /support — we will assist you through Apple's refund process

6. Apple as Merchant of Record

Dripmax does not have direct access to your payment information and cannot issue refunds independently. All refund requests must go through Apple's standard process. Apple's decisions regarding refunds are final. See Apple's Media Services Terms at apple.com/legal/internet-services/itunes.

7. Subscription Cancellation

Cancelling a subscription stops future renewals but does not refund the current billing period. You retain access to Pro features until the end of the paid period.

  • iOS: Settings → [your name] → Subscriptions → Dripmax → Cancel Subscription

8. Contact

Questions, restore issues, or refund requests within the 7-day window: /support.